FAQ

"ANTIQON" Marketplace - is a multifunctional online platform for the sale of objects of art and antiques, providing the ability to conduct secure remote sales transactions between sellers and buyers from around the world.

Using modern eCommerce tools and secure electronic communication channels introduced on the Antiqon trading platform, the Antiqon service allows sellers to evaluate and place art and antiques ads for free, and customers, regardless of their country of residence, can make purchases safely and conveniently without leaving their homes .

Payment for purchased on the «ANTIQON» Marketplace site is accepted in the currency of the European Union, the Euro.
You can choose to pay in euro, dollars or rubles. The price of the object will automatically converted at the exchange rate of the European Central Bank.

Seller`s offer to sell a specific Product with information about this Product: a detailed description of the condition of the Product, its purpose and consumer properties, the deficiencies contained in it, an indication of its manufacturing period, as well as other necessary and reliable information about the Product, making it possible for the Buyer to choose it correctly.

SIA «ANTIQON», registration number 40103941382, legal address: Str. 52-1B Brivibas, Riga, LV-1011, Latvia

Registration in the Service is carried out by entering the data to the user in the registration form at the time of active operations on the site, as well as pressing the button to register or login to the Service through your account, set up in the framework of other Internet resources through authentication that is available on the website.

Verification procedure is necessary to confirm the identity of registered users who have decided to participate in the auction, or placing ads on Antiqon Marketplace

For verification and confirmation of user identity suitable copy of an identification document, as well as any account in which will appear the name and address stated by the user during registration.

Provided that the data is correctly filled in and the necessary information is provided, the User Verification procedure takes up to 72 hours.

Change personal data you can in the User Profile section in the Dashboard. When changes to the personal data are made you may need to repass the verification procedure.

Go to the user"s account in the Profile section, select the Settings tab and then click the Change password button. Follow the instructions of the system.

The site administration has the right to terminate and (or) block access to the Site without prior notice to the User if the User has violated the User Agreement or the terms of use of the Site contained in other documents, as well as in case of termination of the Site, or due to a technical problem or problem.

Any registered user of the Antiqon Marketplace who has passed the Verification procedure can participate in the auction.

You can read on the page Terms and Conditions about the auction condtitons of Antiqon

You can place a bid at the auction in any way convenient for you

 Classic auction:

- be personally present in the auction hall at the time of the auction

- participate in the online auction on the website

- remotely place bets by phone synchronously with the hall Download the form

- remotely place absentee bids Download the form

 

Online Auction:

- participate in the online auction on the website

Direct auction:

- participate in the online auction on the website

Estimatrd selling price of item established by the Company when placing the lot in to the auction.

The price of the items established by the Company when placing theitems on the Bid, from which the Bidding begins.

The minimum price acceptable buy the Seller on which the item can be sold at auction. This price is unknown buy bidders until the moment when the bid price (Bida) of one of the players does not reach the reserve price.

Price of the last Applications/Bid (Bida), filed by the Bidder regarding this product.

The offer of the Bidder for the purchase of goods at the desired price in Euro.

The minimum difference between the price of a new Application/Bid (Bida) and the price of the previous Application/Bid (Bida), submitted by Parties regarding the same item within one auction.

The maximum price offered by the Bidder is mandatory for the Company to automatically place a raising order (Bids) on behalf of the Bidder within the assigned maximum bid.

Payment of item, must be made within seven (7) days after the end of the auction.

Payment for the purchase, Delivery and cargo insurance services, as well as remuneration of the Company can be made in one of the following ways: by bank transfer, Visa, Visa Electron, Mastercard, Maestro credit cards using the Personal Account on the Site, using the PayPal payment system using Personal account on the Site, payment in cash at the office of the Company at the address: st. Brivibas 52, Riga, LV-1011, Latvia, if the total purchase amount does not exceed 7200 euros; payment by credit card at the office of the Company at the address: st. Brivibas 52, Riga, LV-1011, Latvia.

Pick up the purchased item you may at st. Brivibas 52, Riga, LV-1011, Latvia.

The Buyer has the right to order through the Company an additional service in Service chose  the Delivery Service for the organization of delivery and insurance of the purchased Goods using the Personal Account on the Site.

Register in the system, in the Personal account in the Sell section, select the Add item tab, select the Auction sale channel, fill out the electronic form with the description of your item as accurately as possible. After reviewing the information provided, our experts will inform you about the possibility of placing your item at the next auction of the Antiqon project.

You can find the conditions for the sale of goods at Antiqon auction in the Terms and Conditions section

At our auctions, we offer the sale of art and antiques, jewelry, watches and collectibles. You can find more details in the product categories by going to the project catalog.

On the website in the section Evaluation, fill out a simple and convenient form of online estimation and evaluation and expert with years of experience in a short time will present you a preliminary evaluation based on the current rankings and auction sales results worldwide.

If after the evaluation you decide to sell the item at our auction, you need to deliver the item to the address: Brivibas Street 52, Riga
LV-1011, Latvia.

Commission at Antiqon Auctions is not charged to the Seller.

We charge a mandatory registration fee for placing goods at auction. Registration fee is 5 Euro per item. In some cases, the fee may be increased by prior agreement with the owner of the item.

If your item is presented in the online auction catalog, you can follow the bidding on the item/lot page.

We will transfer the proceeds from the auction to the bank account that you specified in the user`s personal account at the time of Verification on the site.

The cash outflow begins no later than 30 days after the end of the auction.

If your item is not sold, you can conclude a new agreement with us to try to sell it at a later auction. If you wish to collect the item, the Seller must pick up the item within fourteen (14) calendar days from the end of the auction. Pick up the unpurchased item Buyer may at the address: Brivibas street 52, Riga, LV-1011, Latvia. In case the Seller violates the terms for collecting the goods, the Company has the right to demand from the Seller a forfeit of 5 (five) Euros for each day of storage of the Goods, and regarding m whites and other bulky items - 10 (ten) Euros for each day of delay.

To make a purchase you need to register on the Antiqon Marketplace, then click the Buy Now in the selected product page and follow the instructions of the system.

Yes, you can. To do this, you need to click the "Make an Offer" on the product page and write the desired amount that you are willing to pay . We will contact the owner of the item and notify you of the possibility of buying the item for your proposed price.

You can familiarize yourself with the purchase conditions on the Antiqon Marketplace on the Terms and Conditions page

The Antiqon store catalog contains two types of products that can be sorted using the filters presented on the catalog page (left).

Type No. 1 Products "Available immediately" offered for sale by SIA Antiqon;

Type No. 2 Products "Upon request" put up for sale by private sellers from all over the world using the Safe Deal service.

The purchase of "Available immediately" item put up for sale by SIA Antiqon is carried out on the basis of the Remote Contract Offer. The buyer receives a 100% money back guarantee, if the order is not fulfilled, the product does not meet the description stated in the announcement. The main difference between this type of product - the Buyer has the opportunity to personally familiarize themselves with the product presented in the Antiqon gallery located at ul. Brivibas 52, Riga, LV-1011, Latvia. An additional difference of this type of product is that the Buyer has the opportunity to receive the Product without cost for delivery in the Antiqon Gallery.

SIA «ANTIQON», registration number 40103941382, legal address: Str. 52-1B Brivibas, Riga, LV-1011, Latvia

Payment for a purchase, delivery and cargo insurance services can be made in one of the following ways: by bank transfer, Visa, Visa Electron, Mastercard, Maestro credit cards using the Personal Account on the Site, using the PayPal payment system using the Personal Account on the Site , cash payment at the office of the Company at the address: st. Brivibas 52, Riga, LV-1011, Latvia, if the total purchase amount does not exceed 7200 euros; payment by credit card at the office of the Company at the address: st. Brivibas 52, Riga, LV-1011, Latvia.

More information about the warranty conditions can be found in the section Terms and Conditions.

The purchase of "On-Demand Availability" products for sale by private sellers from all over the world is carried out on the basis of the "Safe Deal" service. The buyer receives a 100% Money Back Guarantee, if the order is not fulfilled, the product does not meet the description stated in the Announcement or is damaged during transportation. The main difference between this type of purchase is that the Buyer does not have the opportunity to personally familiarize himself with the Goods before making the transaction, and also cannot independently pick up the purchase from the Seller.

Convenient and secure remote service guarantees participants conduct transactions of purchase and sale of art and antiques.

A User of the Site / Application registered on the Site / in the Appendix and placing an Announcement with an offer to conclude an Agreement regarding the items, concluded an Agreement with the Buyer and acting in its own interests or in the interests of another person.

Seller: From the moment the Seller confirms his consent to sell the Product using the "Secure Deal" Online service (by pressing the "Confirm" button by the Seller in the user`s personal account or in an email sent to the email address specified by the Seller at the time of registration.
Buyer: Buyer`s Offer to conclude the Agreement the sale of the Goods under the terms of this Agreement is considered sent to the Seller from the moment the Buyer clicks the "Reserve" button on the page of the selected product.

The buyer is entitled to apply to the service operator with the request to clarify information about the product and conditions of purchase and delivery by pressing the "Ask" icon on the page, of the chosen product.

Payment for the purchase, delivery services and cargo insurance can be made by one of the following methods: bank transfer, credit cards Visa, Visa Electron, Mastercard, Maestro, using the Personal Cabinet on the Site, with the help of payment «PayPal» system using Personal Cabinet on the Site , payment in cash in the office of the Company at the address: ul. Brivibas 52, Riga, LV-1011, Latvia, if the total purchase amount does not exceed 7,200 euros; payment by credit card at the office of the Company at the address: ul. Brivibas 52, Riga, LV-1011, Latvia.

The costs associated with the delivery of items through a delivery service shall be paid by the Buyer.

The costs of returning the goods to the seller, shall be paid by the Buyer.

Maximum delivery period shall not exceed thirty (30) calendar days from the date of dispatch of the goods.

Documents / permits for the export of the items are provided by the Seller in accordance with the current legislation of the country where the items are located.

Content and Packaging: The seller is responsible for the contents of the parcel as well as for the availability of the proper packaging of the items, ensuring its full safety during the delivery process.
Delivery: the delivery service is responsible for the delivery of the items in accordance with the terms of delivery and cargo insurance, available at http://pkspost.com

Receive or ensure receipt of the items within 3 (three) days from the receipt of the notification from the Delivery Service on the delivery of the items at the delivery point of the Delivery Service

- At the Buyer`s address;

- Customs point (in case of a request from the customs authorities about the need for the Buyer to fulfill customs regulations related to customs clearance, payment of duties for imported goods in accordance with the current customs legislation of the country declared by the Buyer for delivery);

- Point of delivery of the Delivery Service;

- To draw up an Act in the form of a" Delivery Service "in the presence of a representative of the" Delivery Service ".
- Open the Dispute in the User`s personal account, indicate the type of claim "Packaging and goods damaged", describe the claim and attach a file - a copy of the Act. "

If the Buyer receives the Goods that do not correspond to the description specified by the Seller in the Announcement, or are not in an agreed amount, the Buyer has the right to open a dispute with the Seller using software and hardware on the Secure Pages of the Site / Application, namely: clicking on the User"s Personal Account in the section "Shop / My purchases", in the card of the purchased goods of the "Open dispute" button.

Within 7 (seven) calendar days, the parties to the transaction shall participate in the dispute, namely the Seller and the Buyer. At the expiration of 7 (seven) calendar days and in the absence of a mutual decision, the Arbitrator shall join the dispute to make a decision by the Arbitrator.

Society, Site Administration / Applications. SIA «Antiqon», Registration number: 40103941382, legal address: Str. 52-1B Brivibas, Riga, LV-1011, Latvia.

Return of goods to the seller is provided by the Buyer.

Money transfer / refund to the Parties to the dispute is carried out after a mutual decision by the parties to the dispute or the decision of the Arbitrator.

Register in the system, in the Personal account in the Sell section, select the Add product tab, select the sales channel Online store, fill out the description of your product, attach high-quality photos of the item and set an acceptable price. After moderation, your ad will go to the Antiqon online catalog and will be available to collectors from all over the world.

You can familiarize yourself with the conditions for the sale of items using the "Secure Deal"online service in the Terms and Conditions section

The user of the Site / Application registered on the Site / the Application that has passed the Verification procedure. The seller may be a fully capable individual who has reached the age of eighteen years or a capable person who has reached the age of eighteen years, acting on behalf of and in the interests of the legal entity.

Any property, including objects of art and antiques, sold or intended for sale by the Seller under the Agreement, not withdrawn from and not restricted in circulation on the territory of the Republic of Latvia, not prohibited from being placed in the Ads on the Website / Application in accordance with the requirements of the Terms and Conditions https://www.antiqon.com/en/termsAndConditions

The seller is prohibited from placing an announcement on the sale of goods that he does not have available, as well as placing goods prohibited for placement in the announcement. You can find prohibited items in the Terms and Conditions section.

On the website, in the Evaluation section, fill out a simple and convenient online evaluation form and specialists with many years of experience will provide you with a preliminary assessment in a short time based on current ratings and sales results worldwide.

The fee of the Company for the use of the «Safe Deal» service is 10% of the total cost of the item and is withheld after the Parties have completely fulfilled all the conditions of this Agreement.

The Seller provides the packaging of the items in accordance with the applicable Cargo Packaging Rules for acceptance for transportation of the Delivery Service.

Payment for the Delivery and insurance services is paid by the Buyer at the time of the transaction.

Moderation Announcements may take up to 72 hours.

The announcement is published for a period of 30 days, at the end of the publication period, the Seller must re-display the goods for sale.

Sale takes place in several stages:
Stage №1 Publication of the Ad;
Stage №2 Application for the purchase of item by the Buyer 
Stage №3 Reservation and Confirmation of the item by the Seller;
Step №4 Buyer payment;
Step №5 Sending item to the Buyer through the Delivery Service;
Etap№6 Confirmation of delivery of goods to the Buyer;
Stage №7 Mney transfer/Cash payment to the seller 

The seller will receive an automatic letter to the email address specified by the seller at the time of registration.

"The Seller must Confirm or Refuse to conclude an agreement using the Safe Transaction Online service (by pressing the" Confirm "button by the Seller in the User"s personal account or in an email sent to the email address specified by the Seller at the time of registration, as part of a proposal to conclude an Agreement with the Seller subject to the conditions set forth in the offer "Safe Deal")

The seller ensures the packaging of the Goods in accordance with the current Rules of packaging of goods for acceptance for transportation. The seller is responsible for the availability of proper packaging of the Goods, ensuring its complete safety during the delivery process.

Within 3 (three) days from the date of confirmation and payment of the order by the Buyer.

The seller, if necessary, provides the Delivery Service with documents / permits for the export of the Goods, in accordance with the current legislation of the country where the Goods are located.

In accordance with the Law of the Republic of Latvia "On Protection of Consumer Rights" and the Conditions of Buyer"s Orders, the cash withdrawal to the Seller for the sold Goods occurs 14 days after the delivery of the Goods to the seller * You can find more details about the Buyer"s Orders in the Terms and Conditions section.https://www.antiqon.com/en/termsAndConditions/Buyer-Order-Terms

Register in the system, in the Personal account in the Sell section, select the Add product tab, select the "Antiqon Gallery" sales channel, fill out the electronic form with the description of your item as accurately as possible. After reviewing the information provided, our experts will inform you about the possibility of placing your item in the Antiqon gallery.

You can familiarize yourself with the conditions for accepting goods for commission sale in the Antiqon gallery in the Terms and Conditions section

On the website in the section Assessment, fill out a simple and convenient form of online assessment and experts with years of experience in a short time you will present a preliminary assessment based on the current rankings and auction sales results worldwide.

If after evaluation you decide to sell the item through the Antiqon gallery, you can send the item to the address: Brivibas Street 52, Riga
LV-1011, Latvia.

For all items accepted for commission sale, the amount payable to the seller of the goods is fixed. All benefits received from the sale of the Goods in excess of the fixed amount are withheld by the company as a Commission.

Tere is no comission for product placement in the Antiqon gallery .

The minimum term of placing the goods in the Antiqon gallery is 6 (six months)

If one wants to pick up the goods before the expiration of the minimum period Seller shall be obliged to inform the company and implement Pickup by the customer within fourteen (14) calendar days, as well as pay a fine of  50.00 (fifty euros).

If your product is not sold within 6 (six) months, we recommend that you contact the company to discuss new terms of sale of the goods. If one wants to pick up the goods at the expiration of six (6) months, Seller is obliged to inform the company and implement Pickup by the customer within fourteen (14) calendar days from the date of notification. Pick up the purchased goods to the buyer may, at the following address: ul. Brivibas 52, Riga, LV-1011, Latvia.

On the website, in the Evaluation section, fill out a simple and convenient online evaluation form and specialists with many years of experience will provide you with a preliminary estimate in a short time based on current ratings and auction sales results worldwide.

Fill out as much as possible the description of the subject of the assessment - for example: Information about the artist / master / manufactory, size, purchase history and any other imformation that you can provide in addition that is related to the subject of the evaluation . Attach the highest quality photos of the subject to be evaluated.

Online assessment service is provided free of charge.

The results of the Online appraisal are preliminary and cannot be final, since the appraisal is completely based on the information provided by the User. The information provided by the Company with the results of the Online Appraisal is in no way a guarantee and does not oblige the Company to accept the property for sale or redeem at the price indicated in the appraisal .

The company undertakes to review the request within 72 (seventy two) hours and inform the User about the results of the evaluation of the subject under study at the email address provided by the User. Except where the request is outside the competence of the Company"s specialists.

Expertise service is provided by members of Antiqon Pro project members.

In the section Services / Expertise select your desired specialist, fill out an application form, after reading your application chosen Expert will contact you to confirm your order details.

In the section Services / Restoration select your desired specialist, fill out an applicationform, after reading your application, chosen Expert-restorer will contact you to confirm your order details.

Restaratsii Professional services are provided by Antiqon Pro project members.

In the Service , fill out the application form using as much detail of your item description as you can. After gathering the necessary information, our experts will give you the best deals, the most appropriate criteria stated by you to the hidden object.

If you are interested in purchasing items provided by our specialists, Antiqon remuneration will be 15% of the total value of the item .

Fill out as much as possible the description of the subject you are interested in - for example: Information about the artist / master / manufactory, material, size and everything else that can give additional information to the subject, including acceptable conditions for the cost of the subject of the search. Attach the highest quality photographs of analogues of the items you are interested in.

In the Services / Delivery section, fill out the order form as accurately as possible on the website and Antiqon delivery service specialists will develop for you the best delivery option depending on the nature, weight and value of the cargo.

"Delivery" service and cargo insurance company is provided buy PASTA UN KURJERU SERVISS SIA, reg. number 40003258564. To view the terms of delivery and cargo insurance, please visit http://pkspost.com.

You can order a delivery service for items by filling in an application in Service / "Delivery" page.

"Delivery" service and cargo insurance company is provided buy PASTA UN KURJERU SERVISS SIA, reg. number 40003258564. To view the terms of delivery and cargo insurance, please visit http://pkspost.com.

The buyer can order the delivery and insurance of the purchased Goods at the time of purchase on the "checkout" page by checking the Order delivery checkbox and then filling out the form on the website. The cost of the delivery service will be included in the main account for payment using one of the payment methods convenient for you

No, we do not combine shipments

The Buyer can receive or ensure receipt of the Goods within 3 (three) days from the receipt of the notification from the Delivery Service on the delivery of the Goods at the delivery point of the Delivery Service

- At the Buyer"s address;

- Customs point (in case of a request from the customs authorities about the need for the Buyer to fulfill customs regulations related to customs clearance, payment of duties for imported goods in accordance with the current customs legislation of the country declared by the Buyer for delivery);

- Point of delivery of the Delivery Service;

- To draw up an Act in the form of a" Delivery Service "in the presence of a representative of the" Delivery Service ".
- Open a dispute with the Seller using software and hardware on the Protected Pages of the Site / Application, by : clicking on the "Shop / My Purchases" section in the User"s Personal Account in the product"s card then click on the "Open Dispute" button "by selecting claim " Damaged packaging and goods ", describe the claim and attach a file - a copy of the Act. "

No, if the transport is ordered and order is processing.

Read the terms of delivery and cargo insurance, available at http://pkspost.com

Yes, you can. Before the items collection , present the company with a power of attorney.

Antiqon PRO-- is a multi-level professional service for representatives of the antique business, built taking into account the latest eCommerce trends and solves the key problems of art market participants. Using advanced technologies of Internet marketing, we help our partners to transfer their business "online" and increase sales by expanding our customer base around the world.

As part of the project, we invite all interested professionals in the art market mainly experts and restorers of art and antiques, to participate inour project.

Register in the system, in the Personal Account in the Antiqon PRO section, select the tab corresponding to your specialization. Fill out the online profile of a professional member of the Antiqon Pro project and get your personal website with a list of services and a portfolio of previously completed work, and we will make sure that your profile is seen by thousands of interested customers in Europe, Russia and the CIS countries.

Registration for Antiqon PRO is free of charge.

You will receive orders for services using the site software.

Payment for the services of the Antiqon PRO participant is made by the Buyer by the method and subject to the agreements reached with the Antiqon PRO project participant. The company is not a party to transactions between the Buyer and the Seller (Antiqon PRO participant). The company provides the service only in part:
Organization of interaction between the Buyer and the Seller (Antiqon PRO member) of services using the Antiqon Online Service.

By default, the user is provided with a basic limit of ads that he is entitled to place at the same time as part of the service, on a free basis, for 1 (one) year.